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Goldmine
GoldMine is designed for the business desiring a CRM (Customer Relationship Management) system that adds significant value to its operations, rather than simply automating sales calls. These businesses look for CRM to create value through increased agility, higher success ratios, and integration of data from disparate points within the organization. Goldmine has combined extensive user feedback with technological innovations to produce a product that is truly user and business-friendly.
The Goldmine software package offers:
(Click on the titles below to expand for more information, or to collapse.)
Relationship Management
- Manage relationships the way you naturally organize your business: by account, household, distributors or other specially defined category. Go beyond generic customer or contact categories.
- Centralize information in one repository. Integrate third-party “data silos,” finance or accounting departments, order management systems, back-end ERP and more.
- Gain a 360 degree view of your customers or other relationship data.
Sales Management
Opportunity Management
- Real-time visibility into all your sales activities, including product/services information and revenue details.
- Built-in Sales Methodology support keeps processes consistent and sales cycles on track.
- Easy-to-use interface helps you manage all information surrounding sales opportunities.
Forecast Management
- Forecast tools enable sales users to better predict, manage, and analyze their pipeline.
- Ensures sales users stay focused on reaching their sales quotas.
- Forecast dashboards allow management to view, analyze and manage forecast figures.
Quoting
- Integrated Quoting Tool automates common failure points in the sales process.
- Consistency of customer information, products, pricing, and cross-selling offers.
- Flexible approval processes allow you to standardize quotes and manage exceptions.
Marketing Automation
Campaign Management
- Create and manage campaigns easily.
- Create test campaigns and run trials. Predict and quantify campaign ROI.
- Fine-tune campaigns, as they roll out, using real-time data.
Lead Management
- Distribute leads to the right person automatically using configurable business rules.
- Adjust and optimize your management in real-time: rank, qualify, reassign, and more.
- Use extensible business logic to maximize the value of your lead analysis.
Customer Support
- Consistent, real-time answers via email, telephone, Web and all other access points.
- Access to full customer case history, including data pulled from sources across the organization.
- Customer support Best Practices and opportunities to streamline processes increase productivity.
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